Software/IT Services Cloud: releases and SLAs that don't go stale.
A real, project-scoped release record — version and environment, planned through deployed or rolled back — plus client-linked support incidents with a real, severity-driven SLA response deadline computed live, never stored, so it can never silently go stale.
2
Real IT Services Modules
4
Release Status Stages
4
Incident Severity Levels
0
Hardcoded Industry Logic
A ticket isn't an SLA — and a deploy isn't a changelog entry.
An IT services team needs two real answers a generic ticket system can't give: which version is actually live in which environment, and whether a client incident is still inside its SLA window right now, not whenever someone checks.
From planned release to a live SLA clock
Every release is scoped to a real project and environment; every incident's SLA status is computed live.
Track the release
Version and target environment — a real record per project, not a changelog file.
Deploy or roll back
Planned through in-progress to deployed — with a real, timestamped deploy record, or a rollback if it goes wrong.
Log the incident
A severity from P1 to P4, each with its own real response-time SLA.
Watch the SLA clock live
On track, at risk, or breached — computed fresh every time, never a stale stored value.
Where this shows up in your day
CTOs
Need to know exactly what's live in production right now.
A real, queryable release record per environment.
Lead Developers
Need to roll back a bad deploy fast.
A real ROLLED_BACK status, timestamped and visible to the whole team.
Support Leads
Need to know which incidents are about to breach SLA.
A real, live-computed AT_RISK status before it's too late.
Client Success Teams
Need to prove an SLA was actually met.
A real, timestamped response and resolution record per incident.
One release, one incident, tracked in real time
Version v2.4.0 is planned for a client project's production environment.
It moves to In Progress, then Deployed — a real, timestamped deploy record.
A P1 incident comes in from the same client — the SLA clock starts ticking immediately, a 1-hour response window.
The incident's status moves to In Progress, marking a real response time against the deadline.
It's resolved within the window — SLA met, a real record the team and client can both see.
Part of one platform, not a bolt-on
Projects
Releases are scoped to the same Project every FlashCat.ai organization already runs.
See ProjectsCRM
Support incidents attach to the same Client record used for invoicing and communication across the platform.
See CRMModule Marketplace
Enable Releases and Support Incidents independently — Releases depends on Projects, Support Incidents depends on CRM.
Configure ModulesNever let an SLA breach sneak up on you.
Software/IT Services Cloud is a real, working part of FlashCat.ai today — not a roadmap item. Start a 7-day free trial, no card required.